Help

Frequently Asked Questions

Answers to the questions clubs and vendors ask most, including what equipment you actually need on the day.

General

Is ourclubsale.com free to use?

Clubs get a 30-day free trial with no card required. During the trial, you can run up to 3 vendors per event with up to 10 items each, enough to try the full workflow from registration through to reconciliation.

After the trial, it's a flat AUD $100/year subscription (GST-inclusive, unlimited events, no vendor or item limits), plus a small percentage fee on reconciled event sales, invoiced separately after each event. There's no cost for vendors — registering and selling is free.

Can I use ourclubsale.com for any type of club?

Yes. Any club running a commission-based bring-and-buy or second-hand sale can use it — model railways, antiques, collectables, whatever the hobby. Categories and item types are fully configurable to match how your club already runs its sale.

What happens to my data if I cancel my subscription?

Cancelling doesn't delete anything. Your account and past event history stay exactly as they are, though you'll lose access to the club portal until you resubscribe.

If you'd like your personal details removed entirely, get in touch and we'll take care of it. Sales and reconciliation records still need to be kept for accounting purposes, so those stay on file even after your account's closed.

For Clubs

How do I register my club?

Click Get Started on the homepage and choose "Register as a Club." You'll set up your club's details and land on your dashboard, ready to create your first event.

How do I set up an event?

From your Club Dashboard, add a new event with its dates, venue, and commission rate. If you've run an event before, you can start from an existing template instead of entering everything again.

How do vendors register for my event?

Vendors register themselves online and submit their own item lists in advance. You review and approve registrations from your event's vendor list.

How do I check vendors in on the day?

Scan each item's barcode as it's presented. Every item is either accepted or rejected on the spot, and the vendor gets a signed check-in report showing exactly what was accepted.

How do I run the point of sale on the day?

Open the Point of Sale screen for your event and scan items as they're sold. Every sale is linked back to its vendor automatically — no manual tracking needed.

How do I reconcile and pay vendors after the sale?

Once the sale closes, reconcile each vendor to calculate what they're owed. Payouts and unsold-item returns are tracked for you, and a printable reconciliation report is generated per vendor.

How does the platform fee invoice work?

Once an event closes, a draft invoice for the platform's percentage fee is created automatically. It's reviewed and sent from Platform Invoices in your admin portal — you're never charged without seeing it first.

For Vendors

How do I register as a vendor?

Click Get Started and choose "Register to Sell." One account lets you register for any participating club's events.

How do I submit items for a sale?

Once you're registered for an event, add your items online before the event — description, category, condition, and price. Labels are generated automatically from your list.

How will I know what sold and what I'm owed?

After the club reconciles the sale, you'll be able to see what sold, what came back unsold, and what you're owed.

Can I sell at more than one club?

Yes — that's the whole point. Register once, and you can sell at any club using ourclubsale.com without filling in a new form each time.

Equipment & Setup

What barcode scanner do I need?

Any barcode scanner that plugs into or pairs with a laptop and reads Code 128 barcodes will work — that's the format every item label uses. Cheap generic USB or Bluetooth scanners work fine for check-in and point of sale. There's no need for an expensive, dedicated unit.

What printer do I need?

Any printer that can print on A4 paper. Inkjet or laser both work fine — there's nothing special required.

What label stationery do I need for printing item labels?

Item labels and vendor address labels both print on Avery L7160 sheets (63.5mm x 38.1mm, 21 labels per A4 sheet). This is currently the only stationery size supported. If your club is outside Australia, the UK, or Europe and uses US-sized label sheets, get in touch — we have plans to support US-sized stationery.

Do I need to install any special software?

No. ourclubsale.com runs entirely in your web browser. All you need is a device with an internet connection, a barcode scanner, and a printer for labels and reports.

Still have a question?

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